Purpose of This Privacy Policy

Red Bud Veterinary Office (“we,” “us,” or “our”) is a veterinary medical practice located in Red Bud, Illinois. We are committed to respecting and protecting the privacy of our clients, website visitors, and pet owners.

This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, client communications, and related services, including text messaging. By using our website or services, you acknowledge that you accept the practices described in this Privacy Policy.

What Information Do We Collect?

We may collect personal information that you voluntarily provide, such as your name, email address, phone number, appointment and service-related information, and communications you have with our clinic. We may also collect limited non-personally identifiable information automatically when you visit our website, including browser type, device type, pages visited, referring pages, and time spent on the site. This information is used to better understand how visitors use our website and to improve functionality and performance.

How We Use Personal Information?

We use personal information to schedule and manage veterinary appointments, provide medical care and related services, communicate regarding appointments, follow-ups, and services, respond to inquiries and customer support requests, maintain internal records, and improve our website and overall client experience.

SMS & Mobile Messaging Privacy

When you provide your mobile phone number and opt in to receive SMS messages from Red Bud Veterinary Office, your information is used solely for communications related to your veterinary care and customer service. No mobile opt-in data or consent will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties under any circumstances.

SMS communications may include appointment reminders, scheduled service notifications, follow-ups related to your pet’s care, and general customer service messages. Additional details about our SMS program are available in our SMS Terms of Use.

Website Analytics

We use Google Analytics, a web analytics service provided by Google Inc., to better understand how visitors interact with our website. Google Analytics uses cookies and similar technologies to collect information such as pages visited, time spent on pages, and referring websites. This information is used in aggregate form to analyze trends and improve our website and does not personally identify individual users.

You can learn more about how Google collects and processes data by visiting https://policies.google.com/privacy. You may opt out of Google Analytics tracking by adjusting your browser settings or using Google’s opt-out tools.

Sharing of Personal Information

We do not sell or rent personal information. We may share information with trusted service providers who assist us with website hosting, communication systems, analytics, and practice management software solely for the purpose of providing services to our clinic. These service providers are not permitted to use personal information for any other purpose.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, or misuse. While no system can be guaranteed to be completely secure, we regularly review and enhance our safeguards.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If such information is identified, it will be promptly removed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Red Bud Veterinary Office
Red Bud, Illinois
Phone: +1 (618) 282-6466
Email: redbudveterinary@gmail.com